Spa Etiquette


Booking Appointments
We recommend booking your appointment 3 to 4 weeks in advance to avoid disappointments. If you are booking for a special occasion, we recommend even more advanced booking time.
Cancellation Policy
To ensure the best service to our clients, we do require 24 to 48 hours cancellations notice. If less notice is given, a $35.00 cancellation fee will be charged to compensate for the loss of time reserved for your appointment. If you are paying by a gift certificate, a cancellation number will be applied to your gift certificate.
Promptness
It is suggested to arrive 15 minutes prior to your appointment in order to physically and mentally prepare for your therapy experience. Appointments must start at the scheduled time to allow for full service.
Consideration
We strive to provide all our clients with a serene place to retreat. As a result, we ask that cell phones are turned off while you are inside the boutique.
Children
We request that children not be present in our treatment areas unless they have a scheduled appointment.
Attire
All jewelry should be removed prior to your scheduled appointment. We suggest wearing loose, comfortable clothing during your treatments. If your services include a pedicure, we ask that you bring open-toed sandals since your toes will take some time to fully dry. Our therapists are fully trained to protect your privacy during treatment and you will always be draped to ensure your comfort.
Feedback
Always remember that your enjoyment is our top priority. If you are uncomfortable with anything during your treatment, whether it be regarding temperature, music, pressure, et cetera, please inform your therapist as they will be more than happy to attempt to accommodate your request. Honest feedback is always appreciated by the therapist, owner, receptionist, et cetera, in order to ensure that all experiences are as expected.
Gratuity
Gratuity is always appreciated and should reflect your personal service experience. If you were given a gift certificate, ask if the tip was included.
Post Therapy Care
Your technician will provide you with proper follow up care suggestions and products to aid to extend the benefits of your session. It is important to drink fluids following treatments that release toxins through perspiration as the body requires rehydration. A hot shower can also relax you before your spa treatment and make it more enjoyable.